FAQ

FAQs

YOUR ESSENTIAL OILS COST LESS THAN OTHER BRANDS, HOW CAN YOU OFFER SUCH LOW PRICES?

At OIPURE we work directly with suppliers and distillers around the world, so that we can offer the best prices to our online retail customers. We value every single customer, whether or not you are buying a 5 ml bottle oil or 1 gallon pack, your satisfaction is our highest priority.

CAN I TAKE YOUR OILS INTERNALLY?

Here at OIPURE we do not recommend taking essential oils internally, as just because a product is natural does not mean it is safe to ingest. Our oils are sold for topical and aromatherapy use only. Please consult a doctor or aromatherapist before using essential oils.

HOW QUICKLY WILL YOU PROCESS AND SHIP MY ORDER?

Most orders are shipped the same business day (Monday through Friday) if payment is received and processed by 2:00 PM EST. Orders placed on the weekend will be processed on the following Monday, or the following Tuesday if Monday is a holiday.

ARE YOUR ESSENTIAL OILS WATERED DOWN OR DILUTED IN ANY WAY?

Our essential oils are 100% pure and natural, and are never diluted or watered down in any way. We do offer a variety of blends and dilutions, some of which are combined with carrier oils such as jojoba or grape seed, but these blends are manufactured specifically as blends and are clearly labeled as such to avoid any confusion.

DO ESSENTIAL OILS HAVE A GRADING SYSTEM TO TELL ME WHICH IS BETTER?

There is no official system that classifies essential oils as grade A, B, C or even Therapeutic grade. Should you see a company or retailer advertise their product as being a certain grade, please be aware that this grade only applies to their own products, and does not apply to any other company's products. All OIPURE essential oils are accurately labeled, and are the highest purity and quality available.

ARE YOUR OILS SYNTHETIC?

With the exception of our fragrance oils, and nature-identical oils, which are clearly labeled as synthetic, all OIPURE essential oils are 100% all pure and all natural.

WHAT IS YOUR RETURN POLICY?

At OIPURE, we stand by our products, and offer a money-back satisfaction guarantee. If you are not completely satisfied with your purchase, let us know within 30 days, and we can exchange it for you, or issue a refund once it is returned. 

WHAT IS THE SHELF LIFE FOR YOUR OILS?

The shelf life of our products can vary from species to species, and is also affected by storage conditions, but is generally 3-5 years from the date of distillation. 

WHAT IF I HAVE ALLERGIES?

Our products are 100% natural, and are highly concentrated, so allergic reactions are possible in those with sensitivities to specific plants (ex. If you have a tree nut allergy, please refrain from using tree nut based oils). Please be aware that, since essential oils are highly concentrated, you may experience an allergic reaction to an oil even if you've never experienced an allergic reaction to the same plant as it occurs in nature. If you're not sure if an oil will cause an allergic reaction, please dilute the oil and do a patch test, leaving it on the skin 30 minutes. If a reaction occurs, please stop using the product immediately.

WHAT IS A HYDROSOL? IS IT A WATERED DOWN ESSENTIAL OIL?

A hydrosol, also known as a plant water or floral water, is the liquid byproduct of steam distilling an essential oil (essentially, condensation). A hydrosol is not a watered down essential oil. Hydrosols have many of the same therapeutic benefits as essential oils, but are less concentrated and therefore much gentler, and have a softer aroma than their essential oil counterparts.